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Business Process Outsourcing As a BPO company, we provide systematic and benchmarking process involved in strategic development of business. Our business process outsourcing with profound matrix, thorough knowledge and strong pool of talented BPO professionals to cater your clients to make threshold on your business. Outsourcing and cost saving are the two faces of coin. […]

CRM, Customer Relationship Management is a business strategy that enables organizations to get closer with their customers, to better serve their needs, improve customer service, enhance customer satisfaction and thereby maximize customer loyalty and retention. CRM applications constitute a powerful suite of high-end tools that help to effectively streamline business sales, marketing and customer relationship […]

Hotel management software is a versatile solution for all kinds of hospitality industries. With intelligent engineering customized software provide efficient and simplified working solutions . It encompasses software for services like Hotel Management Software, Hotel Reservation Software (Billing Software). Hotel Reception Software and Hotel accounting Software. Unified rates offer the flexibility of all services at […]

SMS Solutions computer based system, wherein individualized or bulk messages can be sent and receive immediately on mobile devices. All you need to do is to select the recipient or group, type the message and the message gets sent immediately. The Application uses SMS router for sending/receiving messages, the router can also be connected to […]

Voice Logger can be used at its best to monitor and control the business. Voice Logger is a software solution to record aII incoming and outgoing calls, which Iater on can be retrieved for analysis and many other purposes. Recordings start and stop automatically using either phone Iine voltage sensing or audio activation. Voice Logger […]

CTI (Computer telephony integration), also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, […]

Voice & Unified Messaging Solution is the concept of bringing together all messaging media such as voice messaging, email, and facsimile into a combined communications experience. Minimally, the communications experience will take the form of a unified mailbox and/or alert service, allowing the end-user to have a single source for message delivery, access, and notification. […]

Dialers is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed. A dialer automatically inserts and adapts the numbers depending on the pre-programmed data, allowing the user to subscribe to the service providers at […]

Call Center Solution The Z .CCS (Call Center Solutions) System is easy to customize, administer and use. The Z.CCS System can be integrated within the existing communications infrastructure. The product is developed on the defacto industry standard voice processing hardware. The product allows seamless LAN connectivity options. Also supported is full Open Database Connectivity (ODBC) […]

Call Accounting Software : Z.LINK helps in monitoring telephone cost of organization, misuse of telephones and helps the management in having complete analysis of telephone calls and telephone billing of the organization. Features : – Online call monitoring of outgoing and incoming calls Compatible with different PABX system Supports multiple carriers simultaneously Online call monitoring […]